Genesys Cloud

Historical Genesys Cloud Data

Participant Attributes Data Dynamic
Name Alias Description keyid <Not Shown> Unique Key ID of the Row conversationid Fact.ConversationId The GUID of the Interact...
Tue, 8 Dec, 2020 at 12:23 PM
Eval Data
Name Alias Description keyid <Not Shown> The Key for Upserting. conversationid Fact.ConversationId Link to the Interaction Detail...
Thu, 9 Jul, 2020 at 5:28 PM
Eval Question Group Data
Name Alias Description keyid <Not Shown> The Key for Upserting. evaluationid Fact.EvalId Evaluation GUID. evaluationformid Fac...
Tue, 8 Dec, 2020 at 8:20 PM
Eval Question Data
Name Alias Description keyid <Not Shown> The Key for Upserting. evaluationid Fact.EvalId The GUID of the Evaluation for a link ba...
Tue, 8 Dec, 2020 at 12:28 PM
Chat Data
Name Alias Description keyid <Not Shown> The Key for Upserting. conversationid  Fact.ConversationId The GUID for the Conversation...
Thu, 9 Jul, 2020 at 10:07 PM
Genesys Cloud Participant Attributes Summary
This is now depreciated as the table format has changed If you want to summarize the attributes on a call you can create a data source either by direct ...
Tue, 8 Dec, 2020 at 12:30 PM
WrapUp Data in A View
If you want to look at your Genesys data from the perspective of the WrapUp Codes, add this view to your database. 
Thu, 20 Aug, 2020 at 1:56 PM
User Presence Detailed Data
Name Alias Description userid  Fact.GCUserID The GUID of the user startdate  Date.StartDate The Start of the period of time in UTC ...
Tue, 8 Dec, 2020 at 12:37 PM