Genesys Cloud

Historical Genesys Cloud Data

Group Details
Name Alias Description id Fact.GroupID The GUID for the User Group name Fact.GroupName The User Group Name membercount Count....
Mon, 24 Feb, 2020 at 6:43 PM
Presence Details
Name Alias Description Id Fact.PresenceID The GUID for the System/Organisation Presence Systempresence Fact.SystemPresence The Desc...
Mon, 24 Feb, 2020 at 6:47 PM
Queue Details
Name Alias Description Id Fact.QueueID The GUID for the Queue name Fact.QueueName The Name for the Queue
Mon, 24 Feb, 2020 at 6:57 PM
UserDetails
Name Alias Description Id Fact.UserID The GUID for the User Name Fact.UserName The Name of the User JabberId Fact.JabberId Jabb...
Tue, 8 Dec, 2020 at 12:13 PM
Data Linkage
The Following Data Map shows the linkages between the tables
Thu, 9 Jul, 2020 at 5:09 PM
Wrap Up Details
Name Alias Description Id Fact.WrapUpID The GUID for the Wrap Up Code Name Fact.WrapUpCode The Description of the Wrap Up Code
Mon, 24 Feb, 2020 at 7:11 PM
Detailed Interaction Data
Name Alias Description conversationid  Fact.ConversationID The Interaction GUID conversationstartdate Date.ConversationStartDate Th...
Tue, 28 Jul, 2020 at 8:23 PM
Queue Interactions Data, Queue Interactions Data (Daily, Weekly, Monthly)
Name Alias Description direction Fact.Direction Interaction Direction for the row of data queueid Fact.QueueID The GUID for the Que...
Tue, 8 Dec, 2020 at 12:13 PM
User Interaction Data, User Interactions Data (Daily, Weekly, Monthly)
Name Alias Description userid Fact.GCUserID The GUID of the User direction Fact.Direction  The Direction of the Interaction queu...
Tue, 8 Dec, 2020 at 12:16 PM
User Presence Data, User Presence Data (Daily, Weekly, Monthly)
Name Alias Description userid  Fact.GCUserID The GUID of the user startdate  Date.RowDate  The start of the 30 min Interval (in UTC...
Tue, 8 Dec, 2020 at 12:19 PM